In a nutshell their customer service sucked and every time we called they kept insisting we had a contract that we of course knew never existed. First thing we were told every time we called was "you have a contract and if you cancel you owe us______". They kept getting our bills wrong too. We got so pissed off we finally cancelled, returned the equipment and chucked what was left. F*ck Dish Network.
So color me stupid when today they called again and I bit...well almost. They almost sold us on the no installation charge, no service charge, no contract, and $10 off every month for a year. We figured maybe they really wanted to make up for the shitty service the first time. So after discussing it DH and I thought we might go for it. Well I give the guy my credit card number so he can have it on file because as the guy says "in case you don't return the equipment should you ever cancel" and then when he tried to put me in the system but it blocked him!
Apparently....and those of you who know well about my last Dish Network saga, the system showed that we could not get service with them because......according to their records, LAST TIME WE WERE WITH THEM WE BROKE OUR CONTRACT!!!!
I shouted "are you f*cking kidding me?"
and then because it just sounded so good I again exclaimed "are you f*cking kidding me?"
I wish I could say I was surprised but I'm not. Dish Network sucks. Their customer service sucks, their management sucks, their whole f*cking operation sucks.
The funny thing is that I have a letter here dated March 9, 2007 from Gerri Santistevan, Dispute Resolution Specialist, (720-514-7292 or Geraldine.firstname.lastname@example.org) wrote to the Florida Attorney General's office and cc'd me in response to my official complaint against them. In the letter she states:
Yeah right! Ms. Santistevan, save the bullshit for some poor schmuck who actually believes it, because I don't.
"We take our customer service seriously and strive to be the best in our industry. Our customers are very important to us and we sincerely apologize for the service she received."