I am tired of calling Pakistan and India when I need customer service.
I am tired of having to go through the same old f*cking routine every time I have a problem with THEIR internet access--it always MY fault they say!
I'm tired of slow internet service.
I'm tired of all the taxes and fees and surcharges.
Speaking of---want an idea of what they make off all those taxes and surcharges? First we'll start with my individual cost per month, now I'm talking landline only:
Federal Excise Tax...$0.68
Telecommunications Access System Act Surcharge...$0.11
Emergency Service Preparation...$0.50
FCC Authorized Charge for Network Access...$6.50
Federal Universal Services...$0.73
Carrier Cost Recovery Fee...$1.49
Federal Universal Service Fund Fee...$0.30
Ok now if you multiply each of those charges by 12 months, then multiply by an estimated number of households, you will get the annual revenue AT&T receives per year from their customers. I figure that in a country of 300 million people, AT&T has to have at least 50 million landline customers at minimum. Here's what they collect annually on the above charges for this number of subscribers:
Federal Excise Tax...$408 million
Telecommunications Access System Act Surcharge...$66 million
Emergency Service Preparation...$300 million
FCC Authorized Charge for Network Access...$4 billion
Federal Universal Services...$438 million
Carrier Cost Recovery Fee...$894 million
Federal Universal Service Fund Fee...$180 million
Total taxes and surcharges collected on average...$6,286,000,000
Then of course there's the residential line charge at $12.03 per month x 12 = $144.36 annually times 50 million = $7,218,000,000 and the $2.55 monthly charge to NOT be listed in the directory. Times 12 months = $30.60 per year x say 10 million poor souls like us who don't want to be disturbed = $306 million.
All that revenue and you'd think they could at least have decent customer service.