Tuesday, May 06, 2008

AT & T and Bellsouth suck!

I am tired of calling Pakistan and India when I need customer service.

I am tired of having to go through the same old f*cking routine every time I have a problem with THEIR internet access--it always MY fault they say!

I'm tired of slow internet service.

I'm tired of all the taxes and fees and surcharges.

Speaking of---want an idea of what they make off all those taxes and surcharges? First we'll start with my individual cost per month, now I'm talking landline only:

Federal taxes/surcharges:
Federal Excise Tax...$0.68
Telecommunications Access System Act Surcharge...$0.11
Emergency Service Preparation...$0.50
FCC Authorized Charge for Network Access...$6.50
Federal Universal Services...$0.73
Carrier Cost Recovery Fee...$1.49
Federal Universal Service Fund Fee...$0.30

Ok now if you multiply each of those charges by 12 months, then multiply by an estimated number of households, you will get the annual revenue AT&T receives per year from their customers. I figure that in a country of 300 million people, AT&T has to have at least 50 million landline customers at minimum. Here's what they collect annually on the above charges for this number of subscribers:

Federal Excise Tax...$408 million
Telecommunications Access System Act Surcharge...$66 million
Emergency Service Preparation...$300 million
FCC Authorized Charge for Network Access...$4 billion
Federal Universal Services...$438 million
Carrier Cost Recovery Fee...$894 million
Federal Universal Service Fund Fee...$180 million

Total taxes and surcharges collected on average...$6,286,000,000

Then of course there's the residential line charge at $12.03 per month x 12 = $144.36 annually times 50 million = $7,218,000,000 and the $2.55 monthly charge to NOT be listed in the directory. Times 12 months = $30.60 per year x say 10 million poor souls like us who don't want to be disturbed = $306 million.

All that revenue and you'd think they could at least have decent customer service.


  1. With continuing globalization and the expected growth in outsourcing, the only thing we can do is A) raise Cain and complain about it or B) get used to it.

  2. Wow, you really were po'd when you wrote this one! I've told you the problems we've had with Windstream... exactly what you're experiencing. No one at the CS number can understand us, or be understood. As a matter of fact, they have a special number you can call if you want to speak to an American... How weird is this? And no matter what the problem is, they always insist it's not their fault.

  3. Math makes me mad. Not because it's hard, but because it brings to life all the rip offs we're subjected too! Argh!

    By the way, this is the first time I've been to your blog in a while. For some reason, you blog was crashing my computer! Oh well, that seems to have passed so I can catch up now! :-D

  4. Hey girl I've wondered where you were! Glad you're back! Jess