I don't know how else to say it.
So I'll say it again.
Customer service is what your company is supposed to offer in exchange for customers paying you a rather chunky monthly portion of their hard-earned income. In exchange for their money you are supposed to provide a product and/or service that is worthy of the price being paid for it. We thought Alltel sucked and when you took over the DSL we thought "oh wow now things will improve" well we were wrong, you suck as bad as they did if not more.
Your customers are sick and tired of having their DSL go down every time the wind blows. They are also tired of calling India and having Bob, Mary, Sue Ellen and Henry insist that "if you would just check your filters" or "it must be your wiring" or "be sure to turn your computer off for a few minutes and then back on again" and oh this doozy "as long as you are getting 65% of the bandwidth we agreed to deliver, then you're getting good customer service" .
In the meantime while our service sucks, your CEO Jeff Gardner raked in $4.2 million last year.
While we're sitting here listening to Bob, Mary, Sue Ellen and Henry tell us to turn our computers off and on again, off and on again, your CEO gets company jet, the company pays his country club dues, gives him money for his own personal financial planning, and several million dollars extra in stock options.
Well, we your hardworking paying customers are tired of the bullshit. We're not paying for Bob, Mary, Sue Ellen and Henry to tell us to turn our computers off and on, we're not paying for 65% of service, we're not paying for you to put extra charges on our bill for things we never authorized, we're not paying for no service. And we sure as hell are tired of putting our hard earned money in your CEO's retirement account when we can't even get online to check OUR retirement accounts!
We're paying for a service and if you expect to be paid and if your CEO wants to keep his perks, then we expect you to provide 100% of the service we paid for. If you cannot provide it, then you need to close up shop and move on out.
A few hundred thousand customers currently experiencing very shitty service