Shame on one particular college on the UF campus which shall remain nameless unless they don't start offering some serious student customer service, then I'll be naming them.
One of my best friends called a certain college on campus the other day. This college now houses a program that used to be in another college on campus. Her daughter has been preparing to enter this particular program for years, and is finishing her AA degree at the local community college taking all the required courses. Or so she thought. Because now that the program is in another college, the requirements have changed. Which puts the students planning to transfer into it, in a bind. Or so we think. We're not sure. You see, my friend can't get any answers. She calls the college in question and they say "I'm sorry but we won't advise any community college students until after Thanksgiving" ok that's fine and dandy BUT most of the Santa Fe students have to register BEFORE Thanksgiving you twits! Then, my friend asks the person on the phone, "I know you are not accepting UF students who are changing majors into your program but are you accepting community college transfer students with the AA degree?" and the customer no-service person simply says "I don't know". She didn't say "Let me get someone who can answer that for you" she just said "I don't know".
Let's get this straight. When your job is to HELP people, the last three words out of your mouth should be I don't know. The first three words might be "I'm not sure" definitely followed by "but I am happy to find out for you"
Of course that's what I do. Of course there's just not much I don't know anyway so..... :)